Customer Bill of Rights


As a customer to IAL you have the right to:

  1. Professional and Courteous Service.
    • Be treated with respect, integrity, and have professional, courteous, and helpful service throughout the entire transportation process.

  2. Know where your vehicle is at all times.
    • Receive prompt, timely responses regarding the delivery and handling of your vehicle either through the website ITV or through any of our Vehicle Processing Center (VPC) locations.

  3. Documentation of your vehicle shipment.
    • Receive the following documentation regarding the shipment of your vehicle:
      • Signed IAL Vehicle Inspection Form
      • Claims Pamphlet
      • Destination VPC information including
        • Contact Information
        • Estimated RDD Information
        • www.PCSmyPOV.com
      • Comment Card

  4. Understand the entire transportation process.
    • Receive an explanation of the overall transportation process your vehicle will take from the time that you check into our Origin Vehicle Processing Center, to when you pick up at the Destination Vehicle Processing Center.