Welcome to the #1 resource for U.S. Service Members moving or storing their personally owned vehicles for a permanent change of station.
ITV Lookup / Vehicle Status
In-Transit Visibility lets you check your vehicle shipping status or storage history using a shipping instruction number.
Find My Appointment
Need to edit or cancel an appointment? Find it here. You can also find your appointments at MyAppointments
Reduce your time at a VPC by submitting your documents online prior to your appointment. Select the FASTPASS option when creating your appointment. It’s as easy as 1, 2, 3…..
1. Enter your information and upload your documents.
2. The VPC will review, communicate via email if any additional information is needed, and approve if all in order. (Appointment dates 4+ weeks in the future will not be reviewed until closer to the appointment date, we appreciate your patience!)
3. Show up to your appointment and ship your POV!
An approved FASTPASS appointment can potentially reduce your processing time.
VEHICLE RECALLS
Service members must provide documented proof that there are NO UNRESOLVED RECALLS before your vehicle will be accepted for shipment at the VPC. IAW DTR K3 (Section O 1a)
Vehicle Owners can verify if their vehicles have an unresolved recall notice at the following link: https://www.nhtsa.gov/recalls. Service members can also print a report (documented proof) from the SAFERCAR webpage on the status of recalls associated with their vehicle.
If the recall cannot be corrected due to a lack of parts from the OEM or due to a lack of mechanical ability in the geographical area, the Service Members are to contact their servicing VPC for assistance on how to ship their vehicle.
Please keep in mind that recall fixes for US spec vehicles in OCONUS locations may not be available. In this case, we would ask that the customer secure a memo from a dealership advising that the recall cannot be remedied due to parts or a fix not being able to be performed overseas.
VEHICLE TRACKING DEVICES
All loose electronics are considered unauthorized items and shall be removed prior to acceptance. This includes, but not limited to, all removable global positioning system (GPS) trackers and/or removable Bluetooth trackers, e.g., Apple Air tag, Samsung Galaxy SmartTag2, Tile Pro, Cube Shadow. If discovered, these devices will be removed from the POV prior to acceptance at the VPC.
ALL VPCS ARE APPOINTMENT ONLY
All VPCs are operating by Appointment Only at this time.
ATTEND A VIRTUAL BRIEFING
VPCs hold live weekly 30 minute Virtual Briefs to provide information regarding the turn in process for shipment or storage of your vehicle. Briefing invites are available to those who have made a turn in appointment and will be sent out two weeks from your appointment date. Please check your email for an invitation. You can also access a link to a Virtual Brief by navigating to a specific VPC details page through the LOCATIONS tab at the top of the page.
Turning In
Picking Up
Reduce your time at a VPC by submitting your documents online prior to your appointment. Select the FASTPASS option when creating your appointment. It’s as easy as 1, 2, 3…..
1. Enter your information and upload your documents.
2. The VPC will review, communicate via email if any additional information is needed, and approve if all in order.
3. Show up to your appointment and ship your POV!
An approved FASTPASS appointment can potentially reduce your processing time.
- Read through the shipping requirements listed under the TURN IN section of our website. If shipping OCONUS, please click the LOCATIONS tab at the top of this website to view location specific information.
- Make an appointment. All VPCs are currently operating by appointment only.
- Ensure your POV does not have any unresolved recalls. You must provide documented proof of no open recalls at the time of turn in.
- Clean your POV inside and out while making sure the interior is dry. Further cleanliness details can be found under the TURN IN section of the website.
- Make sure that your POV has ¼ tank of fuel or less at turn-in.
The PCSMyPOV mobile app allows you to track your vehicle from the convenience of your mobile phone and provides you with pick up information, including a link to view your pick up location and the contact information for the destination VPC. Download the app today from the Google Play store or the Apple App store.