Frequently Asked Questions (FAQ)
Here you'll find answers to many of the common questions Service Members have about shipping their vehicle.
On the main page of our website, you can enter your shipping instruction # into the ITV Lookup field or download our mobile app for easy tracking (Download Mobile App links available here). (ITV) In-Transit Visibility lets you check your vehicle shipping status or storage history using a shipping instruction number.
If your vehicle is in storage, it will show you the most recent maintenance history.
While on our website, https://pcsmypov.com, click the Log In button at the top right of your screen. Once logged in, click on “My Appointments” from the drop down in the top right corner of the screen. This will list all current and past appointments.
If you have your appointment confirmation number, you can also use the Find My Appointment search box on the homepage of the website to locate your appointment.
To update or change an appointment, click “Update” from the current appointment card on the “My Appointments” page. Then select a new date or time. If you have navigated using the Find My Appointment feature, your appointment is immediately editable.
To cancel an appointment, click “Update” from the current appointment card on the “My Appointments” page and then click the orange “Cancel Appointment” button at the top of the screen. If you have navigated using the Find My Appointment feature, the “Cancel Appointment” button is immediately available in the upper right hand corner.
- 1. Turn In Appointment screen, Click Next
- 2. This screen will confirm your turn in VPC, date, and time. Click Next
- 3. This screen will confirm that you want to keep your appointment as a FASTPASS. Click Next
- 4. This will place you on the Documents screen, click the upload button to select a document/file from your computer or smart device to upload your documents.
- 5. Once you uploaded your documents, Click Next.
Typically, the VPC will review your initial submissions and respond within 48 hours advising if anything more is needed. If you scheduled your FASTPASS appointment 2 weeks out or further, the VPC may take longer to review and respond since there is more time before your appointment date.
If you have submitted additional documentation, please contact the VPC directly. The email address is typically on the confirmation email you received. If you do not have this information, please visit the locations tab of the website, https://pcsmypov.com, locate the VPC name in the drop-down box and click on more details. If you are going to call the facility, please call the local # or email the facility.
Once the VPC has reviewed all documents and everything has been submitted as required, you will receive an email advising that your FASTPASS appointment has been Approved.
If you do not receive this email prior to your appointment, you will be considered a normal appointment and you will need to bring in your hardcopy documents to the VPC for processing.
If you have any questions as to your FASTPASS status, please contact the VPC directly.
If you are shipping OCONUS to CONUS. The United States Department of Agriculture (USDA), Environmental Protection Agency (EPA), and Department of Transportation (DOT) have strict guidelines covering your vehicle's shipment into the United States. Your vehicle will undergo a "zero tolerance" inspection. An Agricultural Reject Sheet will be provided if standards are not met, identifying the areas requiring additional cleaning. We can only accept your vehicle once it has passed this Inspection. Follow the guidelines below to avoid delays.
- The entire interior of the vehicle must be thoroughly vacuumed, including on, around, and under floor mats. Rubber floor mats must be cleaned / wiped off. Vacuum all seat coverings, as well as under and between all seats, under the seat rails, and between the seats and the center console.
- Don't forget to vacuum underneath any removable or movable back seats! Seat locking channels must be completely clean, including unused channels. Vacuum the trunk completely, removing the spare tire and cleaning the spare tire well.
- Vehicle Inspection and Shipping Form (VISF), front and back
- An estimate (all information must be in English)
- Pictures of the claimed damages
- You can speak with the IAL Claims department via our toll free number (855.389.9499) and select "Claims" from the voice menu
- The IAL Claims fax number is 912-280-6019 and the email address is claims@ialpov.us