Frequently Asked Questions (FAQ)

Here you'll find answers to many of the common questions Service Members have about shipping their vehicle.



Your Shipping Instruction number is provided to you at the time of turn in. It can be found in the top right corner of your vehicle inspection form.

On the main page of our website, you can enter your shipping instruction # into the ITV Lookup field or download our mobile app for easy tracking (Download Mobile App links available here). (ITV) In-Transit Visibility lets you check your vehicle shipping status or storage history using a shipping instruction number.

If your vehicle is in storage, it will show you the most recent maintenance history.


While on our website, https://pcsmypov.com, click the Log In button at the top right of your screen. Once logged in, click on “My Appointments” from the drop down in the top right corner of the screen. This will list all current and past appointments.

If you have your appointment confirmation number, you can also use the Find My Appointment search box on the homepage of the website to locate your appointment.

To update or change an appointment, click “Update” from the current appointment card on the “My Appointments” page. Then select a new date or time. If you have navigated using the Find My Appointment feature, your appointment is immediately editable.

To cancel an appointment, click “Update” from the current appointment card on the “My Appointments” page and then click the orange “Cancel Appointment” button at the top of the screen. If you have navigated using the Find My Appointment feature, the “Cancel Appointment” button is immediately available in the upper right hand corner.


FASTPASS allows members to submit all their documents online at https://pcsmypov.com prior to their turn in appointment. Once the member arrives on site for their appointment, they have their identification verified and go straight to the inspection bay for the vehicle inspection. It is extremely important that the member upload all their documents to be considered a FASTPASS. The VPC will review and advise if the member is missing required documents as well as let them know once they have been “Approved.”
Make sure you are logged into your appointment. On https://pcsmypov.com, you can log in using the Log In button at the top right of the screen. You can also enter your appointment confirmation # into the “Find My Appointment” search box on the homepage of the website. You will click the blue “NEXT” button 4 times until you get to the Documents upload screen.
    1. Turn In Appointment screen, Click Next
    2. This screen will confirm your turn in VPC, date, and time. Click Next
    3. This screen will confirm that you want to keep your appointment as a FASTPASS. Click Next
    4. This will place you on the Documents screen, click the upload button to select a document/file from your computer or smart device to upload your documents.
    5. Once you uploaded your documents, Click Next.

Typically, the VPC will review your initial submissions and respond within 48 hours advising if anything more is needed. If you scheduled your FASTPASS appointment 2 weeks out or further, the VPC may take longer to review and respond since there is more time before your appointment date.

If you have submitted additional documentation, please contact the VPC directly. The email address is typically on the confirmation email you received. If you do not have this information, please visit the locations tab of the website, https://pcsmypov.com, locate the VPC name in the drop-down box and click on more details. If you are going to call the facility, please call the local # or email the facility.

Once the VPC has reviewed all documents and everything has been submitted as required, you will receive an email advising that your FASTPASS appointment has been Approved.

If you do not receive this email prior to your appointment, you will be considered a normal appointment and you will need to bring in your hardcopy documents to the VPC for processing.

If you have any questions as to your FASTPASS status, please contact the VPC directly.


Contact your Personal Property Shipping office or the Vehicle Processing Center nearest your present duty station.
Please visit the vehicle Turn-In or Pick-Up areas of this website for details.
In general, an "Authorized Port" is the Vehicle Processing Center or destination closest to your new duty station. You may elect to ship to an "Alternate Port" for your convenience; however, you may incur additional cost. Please consult your personal Property Officer or the nearest Vehicle Processing Center regarding additional cost and your options for payment.
Please contact your local Transportation Office who will help you determine whether restrictions/prohibitions, additional customs import requirements or licensing requirements exist for importing your vehicle/motorcycle into the country you are moving to. You can also check additional country specific restrictions by referring to the Personal Property Consignment Instruction Guide (PPCIG) found here. To easily search the PPCIG, use the Find feature in your PDF reader and enter the country for which you require information.

You can contact your local Personal Property Officer, the Vehicle Processing Center you plan to ship from, or consult Attachment K3 of the Defense Transportation Regulation, Part IV
U.S. Code of Federal Regulations (Title 49, Transportation, Carriage By Vessel, Section 176.905, Para A (2) specifically states: "The fuel tank of a motor vehicle or mechanical equipment powered by liquid fuel may not be more than one-fourth full."
In general, the exterior of your vehicle must be washed and clean of all dirt. The interior of your vehicle must be vacuumed clean (dry vacuumed only). Refer to our cleaning guidelines for details on cleaning your vehicle.

If you are shipping OCONUS to CONUS. The United States Department of Agriculture (USDA), Environmental Protection Agency (EPA), and Department of Transportation (DOT) have strict guidelines covering your vehicle's shipment into the United States. Your vehicle will undergo a "zero tolerance" inspection. An Agricultural Reject Sheet will be provided if standards are not met, identifying the areas requiring additional cleaning. We can only accept your vehicle once it has passed this Inspection. Follow the guidelines below to avoid delays.
Thoroughly wash the exterior of your vehicle. Wipe out or spray out your wheel wells and fuel intake area.
All areas of the motor compartment must be clean. We recommend using a good vacuum cleaner and flashlight to get out any leaves, built up dirt, etc. Spray off or wipe down the hood, engine and under-carriage.
Wipe down all door jambs and window seals, including the trunk seal and any sliding door seals. Hatchback, van, and SUV owners don't forget the rear hatch area, especially the upper edges where the hinges are.
Warning! This is one of the top reasons for delay at turn in!
  • The entire interior of the vehicle must be thoroughly vacuumed, including on, around, and under floor mats. Rubber floor mats must be cleaned / wiped off. Vacuum all seat coverings, as well as under and between all seats, under the seat rails, and between the seats and the center console.
  • Don't forget to vacuum underneath any removable or movable back seats! Seat locking channels must be completely clean, including unused channels. Vacuum the trunk completely, removing the spare tire and cleaning the spare tire well.
Please contact the Vehicle Processing Center nearest your present duty station.
Please visit the vehicle Turn-In or Pick-Up areas of this website for details.
You have twenty-one (21) days from availability date. The Destination Vehicle Processing Center (DVPC) will notify you either via email or postcard within twenty-four (24) hours of vehicle availability. You can also track your vehicle's progress here on our website.
In general, an "Authorized Port" is the Vehicle Processing Center or destination closest to your new duty station. You may elect to ship to an "Alternate Port" for your convenience; however, you may incur additional cost. Please consult your personal Property Officer or the nearest Vehicle Processing Center regarding additional cost and your options for payment.
Please contact your local Transportation Office who will help you determine whether restrictions/prohibitions, additional customs import requirements or licensing requirements exist for importing your vehicle/motorcycle into the country you are moving to. In the meantime, you can learn more about shipping your vehicle by reading the Defense Transportation Regulation, Part IV. You can also check additional country specific restrictions by referring to the Personal Property Consignment Instruction Guide (PPCIG) found here. To easily search the PPCIG, use the Find feature in your PDF reader and enter the country for which you require information.
Please visit the vehicle Turn-In areas of this website, or consult your Personal Property Officer, the SDDC “Shipping Your POV” Pamphlet, or the Vehicle Processing Center nearest your duty station. A complete listing of Vehicle Processing Centers may be found here on this website.
For shipments requiring customs clearance, please click here to get important information regarding the confidentiality of your personal information.


There are four different options for filing a claim; Site Settlement, IAL Claims, Military Claims, and Inconvenience Claims. Each offers a different level of service and convenience with Site Settlement almost always being the preferred option.
A Site Settlement is a combination of part repair or replacement costs plus labor. Our Vehicle Processing Center (VPC) staff will refer to the Audatex Repair Guide to determine pricing on parts (same as auto body shops). The Vehicle Processing Center (VPC) will also calculate a labor rate that is based on the current average of local repair facility labor rates.
The Audatex Repair Guide is a nationally respected resource that provides a listing of replacement parts for all makes and models of vehicles.
Your payment will be sent electronically to your bank account.
The Site Settlement is completed at the Vehicle Processing Center at the time of vehicle delivery. The IAL Claims process requires you to file an estimate (all information must be in English) to the IAL Claims office. Your submitted claim will be reviewed, processed, and returned no later than forty (40) days from the date of receipt.
  1. Vehicle Inspection and Shipping Form (VISF), front and back
  2. An estimate (all information must be in English)
  3. Pictures of the claimed damages
  4. You can speak with the IAL Claims department via our toll free number (855.389.9499) and select "Claims" from the voice menu
  5. The IAL Claims fax number is 912-280-6019 and the email address is claims@ialpov.us
Due to the changing nature of military claims practices, IAL strongly recommends that you contact your local military claims office for additional guidance.
Contact your Personal Property Shipping Office
Please complete the inconvenience claims form and include all receipts documenting your out of pocket expenses. You may submit your inconvenience claim to the Vehicle Processing Center (VPC) at time of vehicle pickup or you can scan and email to claims@ialpov.us. All inconvenience claims are handled on a case by case basis. Your submitted claim will be reviewed, processed, and returned no later than forty (40) days from the date of receipt.