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Schedule an Appointment

Schedule an appointment at your nearest VPC to turn in your vehicle. It will save you time and help make the process go even smoother!

Please note if you are accessing this site from a DoD computer, the appointment scheduler will not function due to security restrictions. All appointments need to be made using a personal computer, smartphone, or tablet.

Walk-in appointments should be for emergencies only.  If required, you should arrive at the VPC no later than 1500.

Schedule Now


 

View the Turn In Introduction Video

 

 

Turning In your Vehicle for Shipping or Storage

In order to ship or store your vehicle you must complete the five (5) steps and meet all of the requirements below.

 

1 | Schedule an Appointment

Schedule an appointment online by clicking “Schedule Now”  or call Customer Service toll-free at 855.389.9499.

Please note if you are accessing this site from a DoD computer, the appointment scheduler will not function due to security restrictions. All appointments need to be made using a personal computer, smartphone, or tablet.

 

2 | Bring All Your Documentation to the Origin VPC for Turn In

In order to ship your vehicle please contact your TO/TMO and collect all the following documentation. If you do not have all the required documentation your vehicle will not be accepted for shipment.

 

You must also review the Defense Transportation Regulation, Part IV  and the Personal Property Consignment Information Guide (PPCIG) to determine whether restrictions/prohibitions, additional customs import requirements or licensing requirements exist for importing your POV/motorcycle into the country you are moving to.

  

 

1.       Completed IAL Shipping Instruction Form

2.       Completed Shipper Acknowledgement Form

3.      Proof of Shipping/ Storage Entitlement: One (1) copy of your official orders and all amendments. If your vehicle is going to be stored, in addition to orders and amendments, you must present a copy of your storage authorization form or memorandum authorizing storage. Marines Only -You must bring in your Web Orders (in addition to your hard orders) when you turn in your vehicle.

 

4.       Proof of Identity: VALID Government/State issued identification

5.       Proof of Ownership Requirements: (Vehicle must be in Service Member’s Name):

 

a.     Owned Vehicles - Legible copy of your title (front and back) or registration.  Refer to the Defense Transportation  Regulation, Attachment K3, Part IV , Section O.1.g

 

b.     Vehicles with Liens - To ship/store outside of the United States, Alaska, Hawaii, Puerto Rico, Guam, the Virgin Islands of the United States, and the Commonwealth of the Northern Mariana Islands to a foreign country; the Service Member must provide a registration and a signed and dated Lien-Holder Authorization letter, on company letterhead, from your lien holder authorizing the exportation of your vehicle. Please contact your lienholder to obtain this document.  Refer to the Defense Transportation Regulation, Attachment K3, Part IV, Section K

 

c .   Leased Vehicles -  To ship/store outside of the United States, Alaska, Hawaii, Puerto Rico, Guam, the Virgin Islands of the United States, and the Commonwealth of the Northern Mariana Islands to a foreign country; the Service Member must provide a registration and a signed and dated letter, on company letterhead, from the leasing company authorizing the exportation of your vehicle.  Please check your  lease documentation or check with your leaseholder beforehand to avoid a delay in shipping your vehicle. Refer to the Defense Transportation Regulation, Attachment K3, Part IV, Section K 

 

d.      To ship/store a vehicle registered in the Spouse's name- (not the service member’s name) the following will apply in addition to the ownership requirements above:

                                                               i.       Spouse owner listed on Orders:  If the spouse is listed on the orders, then the vehicle registration/title in the spouses name is acceptable to ship/store the vehicle

                                                             ii.       Spouse and service member listed on registration: if the spouse and service member are both listed on the title/registration, shipment/storage is authorized.

                                                            iii.       Spouse owner NOT listed on Orders: If the spouse who owns the vehicle is NOT listed on the orders,  shipment/storage may be permitted if the individual is able provide documentation showing that they are a dependent of the Service Member. Acceptable forms of documentation are as follows: Marriage Certificate, Power of Attorney, Dependent ID Card, or other military documentation showing proof of entitlement.

6.    Power of Attorney/Letter of Authorization: If someone other than you (the authorized service member) is turning in your vehicle, you must provide a notarized Power of Attorney or Letter of Authorization designating someone to act on your behalf. These options do not apply to a spouse who is identified on your official travel orders. Ensure your designated agent has proper Government/State-issued identification and all other documentation required to ship your POV. Below is an acceptable example of a Letter of Authorization:

"I hereby appoint (name of agent) as my agent for the delivery of my privately owned vehicle (make, model, VIN) to the appointed military outlaying port, and I appoint him/her my attorney-in-fact to sign all documents required for the delivery of my vehicle for overseas shipment."  

7.     For Department of State and Embassy Shipments: the following documents are also required:

a.       Passport Book

b.      A legible copy of your vehicle title (front and back)

 

If you have any questions, please contact the VPC or send an email to CustomerService@ialpov.us

 

3 | Prepare Your Vehicle for Shipping/ Storage

In order to ship your vehicle, it must meet all of the requirements below.

Vehicle Allowances

-    Only one (1) vehicle may be shipped at government expense

-    Vehicles that exceed 20 MT are considered oversized or out of gaugeand will be assessed additional fees by the government. Example: A compact car measures approximately 9 MT, and a full size car about 15MT. If the vehicle does exceed the 20 MT limit the service member will be required to pay any extra costs applicable to transport vehicle. You will be asked to verify all calculations prior to shipment at processing center.

o   How to calculate vehicle dimensions at home:

Measure your vehicle Length x Width x Height (all in inches)

Divide that total by 1728 to give you a value in cubic feet

Divide the cubic feet by 40 and result will be your vehicles dimensions in MT.

-    You are only authorized to ship your vehicle to the authorized port/destination listed on your orders at the government expense. If you choose to ship your vehicle to an alternate port you may be charged additional fees. See FAQ tab for additional information

Vehicle Preparation

1.   Your vehicle must not have any unresolved recalls:  

 

      You must provide documented proof that there are NO OPEN RECALLS to the VPC during turn-in before it will accepted for shipment. Verify your vehicle have an open recall notice at the following link: https://vinrcl.safercar.gov/vin/ . Printing the document from Safercar will serve as documented proof of the status of recalls associated with your vehicle.  If the recall cannot be corrected due to a lack of parts from the OEM or due to a lack of mechanical ability in the geographical area, the Service Members are to contact their servicing VPC for assistance on how to ship their vehicle.

 

2.   Your vehicle must be clean enough inside and out to pass a "White Glove Inspection" - click here for additional guidance.

                        a.   Exterior:  In order to conduct a thorough inspection, the exterior must be clean in order to identify any vehicle defects.

                        b.   Interior:  The POV interior must be free of all dirt, soil, leaves, pollen, sand, pebbles, stones, mud, plant life, food particles, pet dander, and hair.

 

3.   Your fuel tank must be at a 1/4 tank or less.  You will be turned away and lose the time allotted for your appointment if your vehicle's fuel gauge indicates over 1/4 tank.

 

4.   Provide all keys: A complete set of keys must be provided when turning in the vehicle. This includes: ignition keys, door keys, trunk keys, gas cap key and wheel lock.

 

5.      Remove all of the following prior to turn-in: (Refer to the FAQ page for a list of items that you may ship with your vehicle)

a.      All personal items from compartments, doors, trunk, and under and in between the seats. This includes: liquids or pressurized cans, any flammable, combustible, or hazardous substances

b.      All air fresheners

c.       All items hanging on your rear view mirror.

d.      All accessories not permanently installed – this includes all loose audio/video/navigation equipment, and citizen band radios.

e.      All cargo carriers prior to shipment or storage

f.        Low clearance: If your vehicle has less than a 6” ground clearance, we request that you remove body kits, ground effects, etc. This will not prohibit your vehicle from shipping, but it will improve the transport process on ships and car haulers.

 

6.       Vehicle Safety Requirements: The vehicle must be in safe operating condition, including but not limited to the following:

a.       Brakes: Brakes and parking brake are fully functioning

b.      Leaks: Vehicle has NO leaks

c.       Windshield: Windshield is free of any major cracks or chips. NOTE: Selected destinations do not allow any flaws – check the PPCIG for your location.

 

7.       Destination Country Requirements: Check additional country specific restrictions for destinations outside of the U.S. Refer to SDDC Personal Property Consignment Instruction Guide (PPCIG) for further information.

       Special Notice regarding shipments to the UK effective 30 June 2017

       Effective 30 June 2017, frontal protection systems (e.g., Bull Bars, Push Bars, etc.) on vehicles must be European Union (EU) approved in order to ship to the UK. Approved frontal protection systems will have an indelible stamped or engraved EU compliant marking in a visible location while mounted on the vehicle (e.g., e1 01 1471). Vehicles with non-EU approved frontal protection systems may not be shipped to the UK. See SDDC-PP Advisory 17-0111 for further details

 

Storage Vehicles Only

8.       Battery:  Ensure a fresh battery is installed, especially if current battery is more than two years old.  Batteries are tested to ensure that readings are between 11.5 to 13.2 volts.  If the battery reading is below 11.5 volts, the battery might have to be replaced (at member's expense) while vehicle is in storage.

9.       Fluids: must be fresh and at the proper levels when the POV is turned in for storage

OCONUS to CONUS POV Shipments

The United States Department of Agriculture (USDA), Environmental Protection Agency (EPA), and Department of Transportation (DOT) have set strict guidelines that you must conform to for shipment of your vehicle into the United States. Your POV must also meet all USDA requirements for cleanliness.  Your vehicle will be thoroughly inspected to ensure its cleanliness, and that it is free of all dirt, soil, plant and animal life.  This is a “zero tolerance” inspection.  If your vehicle fails to meet these standards, you will be provided with an Agricultural Reject Sheet, identifying the areas that need additional cleaning. We can only accept your vehicle after these standards have been met.  

1.       EPA and DOT Sticker Requirements

a.       The EPA sticker will be located in the motor compartment or the hood itself. It will have the words “Vehicle Emissions Control” or “CATALYST” on it. If this sticker is missing or illegible, a compliance letter from EPA will be required before your vehicle will be accepted. To get this letter, proof must be provided to the EPA in the form of a stateside title, stateside registration, or CARFAX report (www.carfax.com). See your VPC for additional assistance, or contact the EPA Imports Office – Phone: (734) 214-4100 or via Email: imports@epa.gov.

b.      The DOT sticker will be located in the driver’s door jamb area, or on the door edge, and will have the VIN number on it (Volvo’s may be located in the left rear door jamb area). If this sticker is missing, or illegible, proof in the form of a stateside title (must state that the vehicle meets DOT requirements), stateside registration, or CARFAX report (www.carfax.com) must be provided to the VPC on the date of turn-in before your car can be accepted. ( Importandcertification@nhtsa.gov)

2.       Additional Cleaning

a.       Exterior – Please wash the exterior of your vehicle.  Also either wipe out or spray out your wheel wells and fuel intake area.

b.      Motor Compartment – Ensure all corners of the motor compartment are clean.  We recommend using a good vacuum cleaner and flashlight to get out all leaves, built up dirt, etc., then either spray off or wipe down the hood, engine and under carriage.

c.       Door Jambs – Wipe down all door jambs, to include the trunk seal.  For vans, do not forget to clean out the sliding door tracks.  For Vans and SUV’s, also the rear hatch area, especially the upper lip where the hinges are.  For SUV’s where the rear window opens, please open and clean the seal.

d.      Interior – Ensure the entire interior of the vehicle is thoroughly vacuumed, to include floor mats, both top and bottom.  Rubber floor mats must cleaned / wiped off.  Vacuum under and between all seats, under the seat rails, and between the seats and the center console.  Use a flashlight to be able to see everything.  Vacuum the trunk completely, to include removing the spare tire and cleaning the spare tire well.  Also check the back of the rear seat.

                                                               i.       For Station Wagons and SUV’s – if your rear seat lifts up, make sure you lift up the bottom part and vacuum underneath.  Also check the back of the rear seat.

                                                             ii.       For Vans – The easiest way to vacuum the interior of a van is to fold the rear seat down, and take the middle seats out.  Now you have a wide open spot to vacuum.  Do not forget to make sure that the seat locking channels are completely clean.  Check under the plastic caps covering the unused channels.

 

See the following documents for additional information about Storing or Shipping your POV:

-           Defense Transportation Regulation, Part IV, Attachment K3 – Shipping Your POV

-           Defense Transportation Regulation, Part IV, Attachment K4 – Storing Your POV

 

4 | Turn In Your Vehicle at the VPC

1.       Pre-Inspection: Vehicle will be pre-inspected to ensure it meets all shipping/storage requirements

2.       Sign In / Documentation: Documents will be verified

3.       Joint Inspection: Member and VPC Representative will conduct a joint inspection of your vehicle

4.       Departure Documentation: Prior to your departure you will receive copies of the following documents:

a.       VEHICLE INSPECTION FORM (completed – front and back)

b.      SHIPPING INSTRUCTION SUMMARY with RDD Date and destination VPC

c.       CLAIMS PAMPHLET

d.      WINDSHIELD ADVISORY (If Applicable)

e.      OUT of GAUGE Document and Payment Receipts (if required)

f.        ALTERNATE PORT Document and Payment Receipt (if required)

5.       Sign Out: Sign out. If you have any questions or concerns, see the Site Manager or any VPC Personnel.

 

5 | Complete the Customer Comment Card

Before you leave the VPC you will be asked to complete a customer comment card. This is very important to us because it allows us to better serve you and your fellow service members

 

IMPORTANT:

We will be unable to accept the vehicle if the service member fails to provide all the necessary documentation and/or if the vehicle is not in compliance with the requirements as described.

 

For additional questions please refer to the FAQ tab or contact CustomerService@ialpov.us

Your satisfaction is our number one goal. Thank you for your service to our country!

 

 

 

* PRIVACY ACT
SYSTEM OF RECORD NOTICE:
Defense Transportation Records, November 12, 2008, 73 FR 66872
AUTHORITY: Public Law 100-562, Imported Vehicle Safety Compliance Act of 1988; 5 U.S.C. 5726, Storage Expenses, Household Goods and Personal Effects; 10 U.S.C. 113, Secretary of Defense; 10 U.S.C. 3013, Secretary of the Army; 10 U.S.C. 5013, Secretary of the Navy; 10 U.S.C. 8013, Secretary of the Air Force, 19 U.S.C. 1498, Entry Under Regulations; 37 U.S.C. 406, Travel and Transportation Allowances, Dependents, Baggage and Household Effects; Federal Acquisition Regulation (FAR); Joint Federal Travel Regulation (JTR), Volumes I and II, DoD Directive 4500.9E, Transportation and Traffic Management; DoD Directive 5158.4, United States Transportation Command ; DoD Instruction 4500.42, DoD Transportation Reservation and Ticketing Services; DoD Regulation 4140.1, DoD Materiel Management Regulation; DoD Regulation 4500.9, Defense Transportation Regulation; and DoD Regulation 4515.13-R, Air Transportation Eligibility and E.O. 9397 (SSN).
ROUTINE USE: To disclose to private sector commercial transportation service providers, who are under contract with the DoD for shipment/storage of personal property, to identify ownership, schedule pick up and delivery of personal property, to include privately owned vehicles, motorcycles, and house trailers/motor homes, Bill of Lading for services rendered, personal property counseling checklist. U.S. Customs and Border Protection Declaration for personal property shipments, re-weigh of personal property, shipment evaluation and inspection reports, receipt for unaccompanied baggage, mobile home inspection record, temporary commercial storage at Government expense, accessorial services-mobile home, report of contractor services, and claims for loss and damage. To General Service Administration and Defense Government Accounting Activities for processing government Bill of Lading. To disclose information to a Federal agency in order to manage and optimize DoD transportation resources.
DISCLOSURE: Voluntary, however, failure to provide all of the requested information may preclude the processing of vehicle shipment.