Skip to main content

News & Advisories

Power restored to Puerto Rico Vehicle Processing Center 24 July 2017 Power has been restored to the Puerto Rico vehicle processing center. The location is open for business with the standard operating hours 0800-1600. In observance of Independence Day, July 4, 2017 28 June 2017 In observance of Independence Day, Tuesday, July 4, 2017, all VPC offices will be closed. Daily operations will resume Wednesday, July 5, 2017 at regularly scheduled times. Flag Day 2017! 14 June 2017 Flag Day honors a June 14, 1777, resolution from the Second Continental Congress, which called for an official United States flag. The resolution called for the flag to "be thirteen stripes, alternate red and white; that the union be thirteen stars, white in a blue field, representing a new constellation." IAL is proud to join with people across the United States in honoring the United States flag! New guidelines regarding shipments to the UK effective 30 June 2017 13 June 2017 Effective 30 June 2017, frontal protection systems (e.g., Bull Bars, Push Bars, etc.) on vehicles must be European Union (EU) approved in order to ship to the UK. Approved frontal protection systems will have an indelible stamped or engraved EU compliant marking in a visible location while mounted on the vehicle (e.g., e1 01 1471). Vehicles with non-EU approved frontal protection systems may not be shipped to the UK. Happy Birthday U.S. Army! 12 June 2017 On Wednesday, June 14th, the United States Army will have its 242nd birthday! It was founded on 14 June 1775 when the Continental Congress authorized enlistment of expert riflemen to serve the United Colonies for one year. Happy birthday U.S. Army! Honolulu Appointment Availability 08 June 2017 Our subcontractor for the Honolulu VPC is currently working through a labor shortage. Appointments are available but are currently booked full up to 10 days in advance. As a result, only a very few walk-ins can be accommodated on a daily basis. The subcontractor is working very closely with the local union representatives to address the labor shortage to increase available appointments. Please continue to monitor the website for additional availability of appointments. We apologize for any inconvenience. May is National Military Appreciation Month! 17 May 2017 A special thank you to all of our uniformed service, department of defense, and state members. Thanks to all of you and your families for your sacrifice, character, dedication, selfless service, and resilience! In observance of Memorial Day, May 29, 2017 04 May 2017 In observance of Memorial Day, Monday, May 29th, 2017, all VPC offices will be closed. Daily operations will resume Tuesday, May 30th, 2017 at regularly scheduled times. Seoul, Daegu Vehicle Processing Centers closures 27 April 2017 In observance of national holidays, the Seoul and Daegu VPCs will be closed Monday, May 1st, Wednesday, May 3rd, and Friday, May 5th. Regularly scheduled hours will be observed on Tuesday and Thursday. In observance of Easter holidays, some of our VPC locations will be closed 13 April 2017 In observance of Good Friday and Easter holidays, many of our locations will be closed. The following VPC locations are closed for Good Friday, 4/14/17: Germany, Spain, and Puerto Rico. The following VPC locations are closed Easter Monday, 4/17/17: Italy, Germany, U.K., Benelux. Specific hours may be verified by visiting the specific VPC pages located under the VPC Locations menu option above. Seattle/Tacoma, WA - Weather Advisory 07 April 2017 A weather advisory is in effect for the Seattle-Tacoma area for Friday, April 7, 2017. Based on the advisory, high winds reaching 40-60 miles per hour will be affecting the area from 1200-1600 PDT. Should conditions deteriorate to this level, it will create safety risks for customers, VPC staff, and transporters. There is a possibility that the SEA VPC will close operations as a result. We are monitoring the situation and will advise on this web site if the decision is made to close the operations for the afternoon. You may also call the VPC directly. ATLANTA VEHICLE PROCESSING CENTER ROUTE DETOUR ALERT 02 April 2017 Due to the recent bridge collapse on Interstate 85 north of downtown Atlanta, both north and southbound traffic will be subject to detours for the next several months. Members using Route 85 should consult this link, http://www.511ga.org/ , to review traffic delays and detours caused by the collapse. Detoured traffic is causing congestion and traffic delays in and around the Atlanta Metro Area. Members are advised to plan their routes and arrival/departure times accordingly. Consult the Atlanta VPC page found under the VPC Locations menu link above, contact the Atlanta VPC at Atlanta.VPC@ialpov.us , or telephone the Atlanta VPC toll free at 855-389-9499 or 404-425-9177 for further details. Best wishes for safe travels and a smooth PCS. Thanks for your Service! Wiesbaden Closure & Relocation 13 March 2017 The Wiesbaden VPC will be relocating to a new location and will be CLOSED on FRIDAY - 24 MARCH 2017. The VPC will move from its current location to Bldg. 4013, Mainz-Kastel-Station, Ludwig-Wolker Strasse, 55252, Mainz-Kastel, Germany. Phone: +49 – 6134 - 6019144. Fax: +49 - 6134 - 5679774. If you plan on shipping or dropping off your POV on or after 27 MARCH 2017 please check in at the new location. Special Notice - M/V HONOR 09 March 2017 On 24 February 2017, International Auto Logistics (IAL) was advised that the M/V HONOR, a roll-on roll-off U.S. Flag vessel, had experienced a fire off the coast of England. The vessel is currently underway back to the United States. IAL has emailed all service members with updates of the incident and also sent separate emails to those service members whose vehicles were NOT affected. All unaffected vehicles will be unloaded and processed at their respective ports as the M/V HONOR arrives in the U.S. IAL has provided new RDD’s to each of the service members whose vehicles were unaffected but delayed due to the incident. If you have NOT received an email stating your vehicle was one of the unaffected that means your vehicle requires further inspection and those inspections will occur once the M/V HONOR arrives at the Port of Brunswick o/a 22MAR17. There are no further updates available at this time until those inspections have occurred. Inspections are expected to occur between 22nd and 27th March, 2017. Upon completion of inspections each service member will be contacted and advised of their vehicle's condition. All actions have been and will continue to be coordinated between IAL as the Prime Contractor for the GPC III contract and SDDC HQ / USTC at Scott AFB. If you have any questions, please do not hesitate to contact Customer Service at CustomerService@ialpov.us. (M-F, 8am – 5pm EST) Sigonella Closure & Relocation 08 March 2017 The Sigonella VPC will be relocating to a new building on the base and will be CLOSED on FRIDAY - 24 MARCH 2017. The VPC will move from its current location at BLDG 731 to BLDG 724. If you plan on shipping or dropping off your POV on or after 27 MARCH 2017 please check in at the new office at BLDG 724 on the Ground-floor before entering the lot. Seoul, Daegu Vehicle Processing Centers closed March 1st 28 February 2017 In observance of Independence Movement Day, Wednesday, March 1st, 2017, the Seoul & Daegu VPC offices will be closed. Daily operations will resume Thursday, March 2nd, 2017 at the regular scheduled times. New Operating Hours for Honolulu VPC 16 February 2017 IAL is pleased to announce that the Honolulu VPC will have new hours of operations to better serve our Service Members starting March 1st 2017. The Honolulu VPC will have new operating hours from 07:00 until 15:00. Please make an appointment through our website at www.pcsmypov.us for turning in or picking up your POV, this will enable you to process your POV in the quickest time possible! Appointments will now be available for the following times: • Morning: o Turn-ins from 07:00 through 10:45 o Pick-ups from 07:00 through 11:30 • Afternoon: o Turn-ins and Pick-ups will resume from 13:00 through 14:15 Walk-in availability: • Turn-ins and Pick-ups from 07:00 through 15:00 o Will be served on a 1st come 1st served basis o No walk-ins will be accepted after 15:00 To Process your POV for turn in with no delay, ensure that: 1. GAS LEVEL MUST BE 1/4 TANK OR LESS! 2. VEHICLE THROUGHLY CLEANED INSIDE AND OUTSIDE 3. NO DOCUMENTATION IS MISSING 4. YOU ARE NOT LATE FOR YOUR APPOINTMENT In observance of Presidents Day, February 20, 2017 07 February 2017 In observance of Presidents Day, Monday, February 20, 2017, all VPC offices will be closed. Daily operations will resume Tuesday, February 21, 2017 at the regular scheduled times. Seattle VPC is closed 2/6/2017 06 February 2017 The Seattle Tacoma Washington area is experiencing heavy snowfall and is currently under a winter storm warning issued by the national weather service. Due to the current road conditions the VPC will be closed on 2/6/2017. The VPC is expecting to be open for normal operations on 2/7/2017. Internet and Telephone services restored at Anchorage Vehicle Processing Center 31 January 2017 Internet and telephone services have been restored to the Anchorage VPC. The location is open for business as usual. Anchorage VPC experiencing Internet and Telephone outage 27 January 2017 Due to unforeseen circumstances, Anchorage VPC is experiencing an internet and phone outage. We will continue to monitor and will advise once normal operations resume. The St. Louis VPC will be closed on Friday, January 13, 2017 due to severe weather. 13 January 2017 The St. Louis VPC will be closed on Friday, January 13, 2017 due to severe weather. The National Weather Service has issued an Ice Storm Warning and the Missouri DOT has issued a Winter Weather Advisory for the St. Louis area beginning at 9am Friday, January 13, 2017 until noon Sunday, January 15, 2017. As a result of the of the severe and dangerous ice accumulation, Government offices, military installations and schools are closed in the region. The expectation is to resume normal operations on Tuesday, January 17, 2017. Please check this site for further information or contact the St. Louis VPC for the latest update. The St. Louis VPC is monitoring an approaching Ice Storm for possible closure on Friday, January 13, 2017 12 January 2017 The National Weather Service has issued a Winter Storm Watch and the Missouri DOT has issued a Winter Weather Advisory from Thursday night, January 12, 2017 through Sunday, January 15 for the St. Louis area due to incoming significant amounts of freezing rain, sleet and ice. The St. Louis VPC will continue to monitor the approaching storm for possible need to close the VPC on Friday, January 13, 2017. Please check this site for further information or contact the St. Louis VPC for the latest update. In observance of Martin Luther King Jr. Day, January 16, 2017 09 January 2017 In observance of Martin Luther King Jr. Day, January 16, 2017, all VPC offices will be closed. Daily operations will resume Tuesday January 17, 2017 at the regular scheduled times. NORFOLK vehicle Processing Center closed Monday, January 9, 2017 09 January 2017 The Norfolk VPC will be closed today, Monday, January 9, 2017 as clean-up efforts from the weekend snow storm continue. Government offices, military installations and schools are closed in the region. The expectation is to open regular hours Tuesday January 10, 2017. Further information will be posted on this site as the situation evolves Atlanta VPC closing at 1500 hrs. today, Friday January 6, 2017, due to inclement weather 06 January 2017 Due to deteriorating weather conditions in the Atlanta area the Atlanta Mayor and the State Governor have issued an EXECUTIVE ORDER requesting that all traffic be off the roads by 4 PM. In accordance with this order, the Atlanta VPC will be closing operations at 1500 hours today January 6, 2017. The VPC plans to open Monday, January 9, 2017 for regular business hours. Please check this site for further information. Happy Holidays 23 December 2016 To our service members, we would like to extend our heartfelt thanks and sincere appreciation for your bravery, hard work, and dedication to our country. We wish you and your family a wonderful holiday season and a soon and safe return. Sincerely, The IAL Family St. Louis VPC Location Change Effective December 19, 2016 02 December 2016 Please be advised that effective Monday, 19 December 2016 The St. Louis VPC will be relocated to St. Louis Vehicle Processing Center 4236 Crescent Industrial Drive, Pontoon Beach, IL 62040 All turn in and pick up operations will be handled out of the new location on this date Any additional news related to this relocation will be published on this site. If you have any specific questions regarding this relocation please communicate with the St. Louis office via email stlouis.vpc@ialpov.us or via telephone 314.326.4153. VPC closure in observance of Thanksgiving 15 November 2016 In observance of Thanksgiving, Thursday, November 24, 2016, all VPC offices will be closed. Daily operations will resume Friday November 25, 2016 at the regular scheduled times. Happy Thanksgiving! In observance of Veterans day 11 November 2016 02 November 2016 In observance of Veterans day, Friday, November 11, 2016, all VPC offices will be closed. Daily operations will resume Monday, November 14, 2016 at the regular scheduled times. International Auto Logistics wishes to salute all veterans on this day! Thanks to you and your family for your service! Possible closures of Seattle VPC due to Severe weather Thursday afternoon Oct. 13, 2016 12 October 2016 The Latest weather report in the Pacific North West is forecasting severe weather with high winds reaching 50-60 miles per hour Thursday afternoon October 13, 2106. The potential event can create safety risks for customers, VPC staff and transporters. There is a possibility that the SEA VPC will close operations as early as 1200 hrs Thursday afternoon Oct. 13 2016. We are monitoring the situation and will advise on this web site if the decision is made to close the operations for the afternoon. You may also call the VPC directly. Charelston VPC open on Tuesday, October 11 10 October 2016 Charleston VPC will be open for normal business on Tuesday, 11 October. However, many roads are closed in the local area and parts of I95 remain closed due to Hurricane Matthew. Please factor this into your travel plans. Charleston VPC closing 1200 today OCT 5, 2016 05 October 2016 The Charleston VPC will close at 1200 hrs today October 5, 2016. The evacuation of Charleston, South Carolina and coastal areas is still in effect starting at 1500 hrs today. All major roads will become one way traffic heading away from the coast at that time. At this time it is planned that the Charleston VPC will remained closed until 0800 hrs Tuesday October, 11 2016. Be safe and cautious if you are traveling in the pathway of this storm. Hurricane Matthew Update: State of South Carolina issues evacuation of coastal areas” 04 October 2016 The Governor of South Carolina has issued an evacuation of the coastal areas of the state starting tomorrow Wednesday, OCT 5, 2016 at 1500 hrs. At that time the major roadways will all have one way traffic. All lanes will head away from the coast. No coast bound vehicle traffic will be allowed. Hotels and services will become limited or unavailable in the coastal area and for several miles and hours traveled inland. The CHS VPC will open tomorrow at 0800 and we will be evaluating a possible early close time in the late morning and early afternoon. Thursday and Friday operations will be dictated by further developments of the Hurricane. Closings and openings will be posted on this website. Be safe and cautious if traveling in the pathway of this weather. In observance of Columbus day 27 September 2016 In observance of Columbus day, Monday, October 10, 2016, all VPC offices will be closed. Daily operations will resume Tuesday, October 11, 2016 at the regular scheduled times. September 23, 2016 - Power restored to Puerto Rico Vehicle Processing Center 23 September 2016 23 September 2016 Power has been restored to the Puerto Rico vehicle processing center. The location is open for business with the standard operating hours 0800 -1600. September 22, 2016 - Major power outage in Puerto Rico effecting local VPC operation 22 September 2016 Due to a major power outage effecting a majority of the island, the Puerto Rico VPC has closed operations this Thursday afternoon Sept. 22, 2016. We will be assessing the situation early in the morning Friday, Sept. 23, 2016 to determine if the VPC will remain closed or be open for business. Please check this site for any updates. CHS VPC Closing 1200 hrs Sept 2 2016 - LAST CUSTOMER at 1100 hrs 02 September 2016 Tropical Storm Hermine weather in the Charleston area have created unsafe travel conditions for customers and employees. The Locations will close at 1200 hrs today receiving the last customer at 1100 hrs. Charleston is expected to reopen 0800 hrs Tuesday Sept 6 , 2016. Please be safe in your travels as Tropical Storm Hermine passes through. Possible closures or delays in VPC openings involving the Southeast USA VPC operations. 31 August 2016 Tropical Storm Hermine is expected to travel up the South East Coast of the US Friday morning. The forecasted direction TS Hermine travels up the East Coast Friday Sept 2, 2016 morning and may affect the Charleston VPC Operation with heavy rain, flooding, and high winds. The VPC operation may have a delayed opening or complete closure on this day. This website will post the latest information about the status of the VPC. Additionally the VPC will attempt to contact those with Friday appointments via the contact information provided at turn in with status. Honolulu Vehicle Processing Center (VPC) Appointment System for Shipping Privately-Owned Vehicles (POVs) Under the Global POV Contract III 10 February 2016 1. This advisory provides all Service Members, DoD Civilian employees, Service Headquarters and PPSOs/PPOs with information necessary for planning the shipment and storage of a POV for customer sutilizing the Honolulu VPC. PPSO/PPOs should ensure members are counseled to establish appointments immediately upon receipt of orders. Requesting Services HQs to encourage Personnel Offices to provide service members with their orders in a timely manner to allow adequate time to make appointments. 2. In an effort to improve overall customer service and curtail lengthy wait times, International Auto Logistics(IAL) will execute an “appointment only” plan to steer the Honolulu Customers to an appointment based process while minimizing the walk-ins at the VPC. The test period for this plan is 16 Feb 2016 to 30 April 2016. During this period, IAL plans to schedule 80% appointments while reserving 20% of the workload for walk-ins to capture emergencies, short notices and other “qualifying”incidents. 3. Customers should plan accordingly and schedule an appointment utilizing the https://www.pcsmypov.com website. Additionally, please review the Required Documentation and Vehicle Condition sections of the web site prior to arriving at the VPC. 4. All questions concerning appointments or turning in POVs should be directed to the following telephone number: 808-670-3095. 5. This is a coordinated SDDC and IAL advisory and is approved for release by Lt Col Todd M. Jensen, Director Personal Property, HQ SDDC. NEW FACILITY LOCATION OF THE HONOLULU INTERNATIONAL AUTO LOGISTICS (IAL) VEHICLE PROCESSING CENTER (VPC) 04 December 2015 Effective 21 December 2015 the location of the Honolulu VPC will change to: Honolulu Harbor Pier 1/2, Fort Armstrong Forrest Avenue, Honolulu HI 96813 Privately-owned vehicles (POVs) originally destined to be picked up at the previous Honolulu VPC location must now be picked up at the new facility location. Issue Resolution: Customers should address questions and concerns with the IAL VPC Manager or IAL Customer Service at toll free (855) 389-9499. ALERT ADVISORY: Ford Escape Model Years 2001 and 2002 - RECALL NOTICE 30 October 2015 Please be advised that the National Highway Traffic Safety Association (NHTSA) issued a recall notice (12V005000) which identifies POVs that are Ford Escape, Model Years 2001 and 2002, as having a potential fire safety hazard. The safety/fire hazard associated with this recall is so dangerous that Ford is advising the owner to not park inside until it is repaired. Based on this recall notice, IAL will not accept these vehicles for shipment/storage without documented proof by the owner that the POV has no open National Highway Traffic Safety Associated (NHTSA) or manufacturer recalls The POV owner must provide IAL with either: i. Documented proof from a certified mechanic/dealership authorized by the manufacturer to perform "Recall Notice" repairs that the recall notice has been completed ii. A printout from the NHTSA sponsored website SAFERCAR https://vinrcl.safercar.gov/vin/ If the service member has any additional questions, they should either contact their nearest Vehicle Processing Center OR send an email to inquiry@ialpov.us CONGRATULATIONS SECRETARY of the ARMY JOHN McHUGH 26 October 2015 The IAL Team congratulates Secretary of the Army, the Honorable John McHugh as he departs an illustrious 29 year career of public service to our Nation. We salute his exceptional commitment to our total Army: Active Duty, National Guard, Reserves, Veterans, Our Wounded, Our Fallen Hero’s and all of our Military Families. International Auto Logistics extends a heartfelt thanks and best wishes to secretary McHugh as he embarks on future endeavors. CONGRATULATIONS LIEUTENANT GENERAL ROBERT NELLER – 37th Commandant of the United States Marine Corps 29 September 2015 TEAM IAL congratulates Lieutenant General Robert Neller as he assumes his new duties as the 37th Commandant of the United States Marine Corps from General Joseph Dunford. We wish General Neller success as he begins his new assignment. We salute General Dunford for his exceptional leadership and extend best wishes to him and his family he prepares to assume his new duties as the Chairman of the Joint Chiefs of Staff. The Corps and our Nation are privileged to have such leaders of character commanding the Men and Women of the United States Marine Corps. CONGRATULATIONS GENERAL MARTIN E. DEMPSEY and GENERAL JOSEPH F. DUNFORD, JR. 28 September 2015 TEAM IAL congratulates General Martin E. Dempsey as he retires after 41 years of service to our Nation and General Joseph F. Dunford, Jr. as he assumes his new duties as the Chairman of the Joint Chiefs of Staff. We salute General Dempsey and his family for their unparalleled dedication to duty and selfless service and extend best wishes to them as they enjoy their well-earned retirement. We wish General Dunford success as he begins his new assignment. The Army, the Corps and our Nation are privileged to have such leaders of character commanding the Men and Women of our Armed Forces. TEAM IAL is proud to be part of that Team as we continue “SERVING the MOST DESERVING” on the GPC III project. CONGRATULATIONS LIEUTENANT GENERAL ROBERT NELLER – 37th Commandant of the United States Marine Corps 24 September 2015 TEAM IAL congratulates Lieutenant General Robert Neller as he assumes his new duties as the 37th Commandant of the United States Marine Corps from General Joseph Dunford. We wish General Neller success as he begins his new assignment. We salute General Dunford for his exceptional leadership and extend best wishes to him and his family as he prepares to assume his new duties as the Chairman of the Joint Chiefs of Staff. The Corps and our Nation are privileged to have such leaders of character commanding the Men and Women of the United States Marine Corps. TEAM IAL is proud to be part of that Team as we continue “SERVING the MOST DESERVING” on the GPC III project. SEMPER FI! WELCOME ADMIRAL JOHN RICHARDSON – Chief of Naval Operations (CNO) - UNITED STATES NAVY 23 September 2015 TEAM IAL congratulates Admiral John Richardson as he assumes his new duties as the Chief of Naval Operations (CNO) from Admiral Jonathan W. Greenert. We wish Admiral Richardson “Fair winds and following seas” as he begins his new duties. We salute Admiral Greenert for his exceptional leadership and extend best wishes to him and his family as he retires after 40 years of service to our Nation. Our Navy and our Nation are privileged to have such leaders of character commanding the Men and Women of our Navy. TEAM IAL is proud to be part of that Team as we continue “SERVING the MOST DESERVING” on the GPC III project. DID YOU KNOW??? 21 DAY NOTICE and CERTIFIED, RETURN-RECEIPT LETTER 14 September 2015 Did you know that if you have not picked up your POV from your Destination Vehicle Processing Center (DVPC) that on the 21st day after you have received our e-mail notice that you vehicle has arrived and is ready for pick up Team IAL will send you an electronic notification reminder with an attached Release Document for Unclaimed Property followed by a required Certified Letter, Retrun Receipt with a Release Document for Unclaimed Property. To preclude this and other mandated follow on memos, we strongly encourage you to acknowledge your initial notification as requested, provide the date you plan to pick up your POV, and pick it up as soon as possible. Team IAL wants you to get your vehicle back on the road under normal operations for your benefit and convenience. We appreciate “SERVING the MOST DESERVING”! CHANGES to DEFENSE TRANSPORTATION REGULATIONS – “SHIPPING YOUR POV” and “STORING YOUR POV” 09 September 2015 TRANSCOM has issued updated versions of the following Defense Transportation Regulation – Part IV Personal Property. - Attachment K 3 “SHIPPING YOUR POV” dated 12 June 2015 - http://www.transcom.mil/dtr/part-iv/dtr_part_iv_app_k_3.pdf - Attachment K 4 “STORING YOUR POV” dated 12 June 2015 - http://www.transcom.mil/dtr/part-iv/dtr_part_iv_app_k_4.pdf When planning to Ship or Store your POV under the Global POV III Contract we recommend you schedule an appointment with your local TMO, JPPSO, or PPSO to review your entitlements; review these Attachments; and visit the IAL GPC III website; www.PCSmyPOV.com for complete information on in and out processing your POV. Thanks for your service and the privilege of “SERVING the MOST DESERVING” BALTIMORE VPC HAS MOVED! 15 June 2015 Effective Immediately: Baltimore Vehicle Processing Center has moved to its new facility located at 6333 Macaw Court Elkridge MD 21075. Please see the Baltimore link on this website for additional information and to schedule an appointment.